Refund policy

At Ortega Studio, many of our products are handmade, made-to-order, or personalized.

Because of this, we do not accept returns or exchanges on customized or personalized items unless the product arrives damaged, defective, or there was an error with your order.

If your item arrives damaged or incorrect, please contact us within 3 days of delivery at ortegastudio95@gmail.com with your order number and clear photos of the item and packaging.

Refunds or replacements will be reviewed on a case-by-case basis.

Shipping costs are non-refundable unless the issue was caused by our mistake.